About the role
About the Job:
- Team Management: Oversee the overall QC Field Collections team across Indonesia, ensuring effective execution and consistent quality standards. - Training & Development: Develop and implement training programs to enhance the capabilities of QC Field teams and Field Collections operations. - Talent Management: Lead the hiring, mentoring, coaching, and development of QC Field team members. - Capacity Planning: Plan and manage team capacity to ensure staffing levels meet operational requirements. - Systems & Tools: Develop and improve systems, tools, and monitoring mechanisms to enhance team control, visibility, and operational efficiency. - Performance Management: Establish relevant KPIs and productivity metrics to evaluate team performance and drive continuous improvement. - Operational Impact: Improve the effectiveness of QC Field in supporting Collections Operations, particularly in complaint management, attrition reduction, and performance improvement. - SOP Development: Establish and maintain end-to-end Standard Operating Procedures (SOPs) for QC Field activities. - Stakeholder Collaboration: Work closely with cross-functional teams and key stakeholders to align QC initiatives with overall Field Collections objectives.
About you:
- Relevant Experience: Minimum 7 years of experience in Field Quality Control (QC) or Quality Assurance (QA), with a strong background in Collections. - Operational Expertise: Proven experience managing QC/QA functions within Field Collections Operations. - Industry Background: Experience in fintech or banking is preferred, particularly in organizations with large-scale Field Collections operations, such as Home Credit. - Leadership Experience: Demonstrated experience in managing teams, developing talent, and driving operational performance improvements. - Strategic & Analytical Skills: Strong capabilities in capacity planning, KPI development, productivity monitoring, SOP creation, and process improvement. - Stakeholder Management: Ability to collaborate effectively with cross-functional stakeholders and translate quality initiatives into measurable operational outcomes.
#LI-RR1
Text as published by Kredivo Group. We don't edit postings; apply and ask questions on the employer's site.