About the role
As a Senior HR Governance manager, you will lead and manage HR governance, compliance, and operational processes to ensure HR practices are properly controlled, well-documented, compliant with applicable regulations, and aligned with company policies and business requirements.
About the Job :
1. HR Governance & Compliance
- Implement and maintain HR policies, SOPs, guidelines, and internal controls. - Ensure HR practices comply with applicable Indonesian employment regulations and relevant regulatory requirements for payment service providers / financial technology companies. - Conduct regular reviews of HR processes to identify compliance gaps and control weaknesses. - Maintain proper documentation and approval processes for HR activities. - Monitor and follow up on HR compliance issues and corrective actions.
2. Audit & Regulatory Support
- Coordinate HR preparation for internal audits, external audits, and regulatory reviews. - Prepare and provide HR documents and supporting data required for audits and regulatory requests. - Ensure employee records, contracts, policies, SOPs, training records, and other HR documentation are complete and audit-ready. - Track audit findings and coordinate with relevant stakeholders to ensure timely remediation and closure. - Maintain proper records of audit evidence and regulatory submissions.
3. Employment & Workforce Governance
- Ensure proper administration and governance of employment arrangements, including permanent employees, PKWT, outsourcing, contractors, and secondment arrangements. - Monitor the completeness and validity of employment contracts and related documentation. - Ensure employee classifications, job descriptions, and employment documentation are properly maintained. - Support the review of employment-related risks and provide recommendations to HR leadership.
4. HR Policy & SOP Management
- Draft, review, and update HR policies, SOPs, guidelines, and internal regulations. - Ensure policies are properly communicated and implemented across the organization. - Monitor policy implementation and identify areas requiring improvement. - Coordinate policy socialization and maintain evidence of employee acknowledgement where required.
5. HR Data & Documentation Governance
- Ensure accuracy, completeness, confidentiality, and consistency of employee data. - Monitor data consistency between HRIS and other relevant HR databases. - Establish proper controls over employee data access, changes, and approvals. - Ensure employee files and HR documentation are properly maintained and easily traceable.
6. Performance, Promotion & Rewards Administration
- Coordinate performance review, calibration, promotion, and salary review processes. - Ensure the process follows established policies, approval mechanisms, and documentation requirements. - Maintain appropriate records and supporting documents for employee movements and compensation changes. - Support benchmarking and analysis for compensation and employee-related decisions.
7. Employee Relations
- Support the management of employee relations cases, grievances, disciplinary actions, and other employment-related matters.
- Ensure employee relations cases are handled consistently and properly documented. - Work closely with Legal and HR leadership on complex employee relations matters. - Monitor potential employment risks and escalate material issues appropriately.
8. Training & Competency Governance
- Monitor mandatory and regulatory training requirements. - Maintain training, certification, and competency records. - Coordinate with L&D and Compliance to ensure required training and certifications are completed on time. - Support preparation of training-related documentation for audit and regulatory requirements.
9. HR Process Improvement
- Identify opportunities to improve HR processes, controls, and operational efficiency. - Support HR automation and digitalization initiatives. - Develop HR reports and dashboards to monitor compliance, process performance. - Ensure process improvements maintain appropriate governance and control mechanisms.
10. Stakeholder Management
- Work closely with HR Operations, TA, L&D, Payroll, Compliance, Legal, Risk, Internal Audit, and business teams.
- Provide guidance to HR team members and business stakeholders regarding HR policies and processes. - Coordinate cross-functional initiatives related to HR governance and compliance.
About You :
- Bachelor’s degree in Human Resources, Psychology, Business Administration, Law, or related field. - Minimum 7–10 years of HR experience, with at least 2–3 years in a managerial/supervisory role. - Experience in fintech, payment services, banking, financial services, or other regulated industries is highly preferred. - Strong knowledge of Indonesian employment regulations and HR practices. - Experience in HR governance, audit, compliance, policy development, and employee documentation. - Experience working with Compliance, Legal, Internal Audit, or Risk functions is preferred. - Strong attention to detail and documentation discipline. - Strong English communication skills, both written and verbal, with the ability to communicate effectively with regional and international stakeholders. - Good analytical, problem-solving, communication, and stakeholder management skills. - Strong ownership and ability to manage multiple priorities in a fast-paced environment.
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