About the role
Job description:
We are seeing a motivated Computer Technician Intern to support our team in delivering high-quality technical service and customer support. In this role, you will assist with diagnosing and repairing computer hardware, managing support cases, and contributing to both on-site service requests and internal projects. This internship is ideal for detail-oriented, costumer-focused individuals with a strong desire to learn, grown technical skills, and gain hands-on experience in a fast-paced IT enviroment.
Roles and Responsibilites
- Maintain strong working relationships with customers and team. - Repair of computers and peripherals including but not limited to desktops, laptops, workstations, & printers. - Understand warranty and insurance guidelines as it pertains to break-fix. - Customer, Partner/Vendor and cross-department relationship management. - Manage and update support cases in Customer, Netsync and OEM systems. - Work on site hardware support cases for Netsync’s Onsite Support service requests.
Additional Duties:
- Assist with on-site projects.
- Assist in continual improvement to further streamline and automate existing processes and procedures.
- Upkeep of work area.
- Assist Network Team with network appliance installations.
- Continued technical education.
- Attend and contribute to weekly team meetings.
- Other responsibilities as assigned by management.
Skills and Experience:
- Strong attention to detail.
- Good communication skills.
- Good organization skills.
- Good customer service skills.
- Curiosity and strong desire to constantly learn.
Minimum Qualifications/Technical and Education Requirements:
CompTIA A+.
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