About the role
Netsync Network Solutions is a leading provider of network and IT solutions, dedicated to helping businesses achieve their technology goals through innovative and efficient solutions. Our team of experts is committed to delivering top-tier services and support, ensuring our clients' networks are robust, secure, and optimized for peak performance.
Detailed Description:
We are seeking a skilled and motivated Network Technician to join our team in Houston, Texas. This is an onsite position within our Network Operations Center (NOC) environment. The ideal candidate will have a strong background in network technologies.
Roles and Responsibilities:
- Maintain strong working relationships with customer and team.
- Work on site hardware failure cases for Netsync’s Network Support service contracts.
- Perform network appliance installations.
- Customer, Partner/Vendor and cross-department relationship/partnership management.
- Manage and update support cases in Customer, Netsync and OEM systems.
- Collaborate with team to maintain availability for 24x7 support.
Additional Duties:
- Assist in continual improvement to further streamline and automate existing processes and procedures. - Assist Netsync’s NOC with Network Support cases. - Continued technical education in the networking field. - Assist with end user compute repairs. - Upkeep of work area. - Attend and contribute to weekly team meetings. - Other responsibilities as assigned by management.
Skills and Experience:
- 1 or more years’ IT experience. - Solid understanding of networking and security including routing/networking and TCP-IP protocols. - Able to routinely lift at a minimum 40lb. - Strong attention to detail. - Strong communication skills - Strong organizational skills - Strong customer service skills - Curiosity and strong desire to constantly learn. - Proficient in Microsoft Office’s suite of programs.
Minimum Qualifications/Technical and Education Requirements:
High School Diploma or Equivalent, CCNA or an equivalent from another manufacturer/vendor (Network+, JNCIA, ACSA), Valid Driver’s License, and Clean Driving Record.
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