About the role
Location: Work from Home Type of Employment: Full-time or Part-time (depends on client requirements) Work Shift: US Business Hours
About Us
OurAssistants connects businesses with top-tier Virtual Assistants (VAs) to streamline operations and enhance productivity. We specialize in matching skilled professionals to various industries, ensuring a seamless remote work experience. Join us and be part of a dynamic team that values excellence and innovation. Learn more at ourassistants.com.
Job Summary
We are seeking an experienced HOA Assistant Manager to support day-to-day community operations and assist the HOA Community Manager with administrative, resident, and compliance-related tasks. The ideal candidate has a solid understanding of HOA operations, strong communication skills, and experience working with homeowners, board members, and vendors in a U.S.-based HOA environment.
This role is critical in ensuring smooth community operations, timely issue resolution, and excellent homeowner service.
Key Responsibilities
- HOA System Management: Use the HOA platform to manage HOA violations, collections, and compliance workflows - Violations & Collections: Track violations, send notices, maintain records, and communicate with homeowners regarding compliance and outstanding dues - Phone & Email Support: Respond to homeowner and board inquiries with professionalism and accuracy - Data Management: Maintain and update records, reports, and financial logs within the HOA system - Administrative Coordination: Handle scheduling, documentation, and internal coordination for smooth operations - Workflow Optimization: Identify opportunities to improve administrative efficiency and automate repetitive tasks - Report Generation: Prepare and share violation logs, financial summaries, and collection reports - Collaboration: Work closely with HOA managers, board members, and community stakeholders to ensure clear communication and policy adherence - Compliance & Record Keeping: Ensure proper documentation of HOA policies, procedures, and legal compliance
Qualifications and Skills
- Minimum 2 years of experience in HOA or property management. - Familiarity with HOA operations, governing documents, and community standards. - Experience using HOA or property management software (Vantaca, CINC, AppFolio, Buildium, or similar) - Strong written and verbal communication skills in English. - Excellent organizational and multitasking abilities. - Customer-service oriented with strong conflict-resolution skills. - Ability to work independently in a remote environment.
Additional Requirements
- Must be currently residing in the Philippines or Latin America - Must have a stable internet connection and remote-ready workstation
Compensation and Benefits
- Permanent work-from-home setup - Ongoing training and professional development opportunities - Collaborative and supportive work environment - Competitive salary
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