About the role
Location: Work from Home Type of Employment: Full-time or Part-time (depends on client requirements) Work Shift: US Business Hours
About Us
OurAssistants connects businesses with top-tier Virtual Assistants (VAs) to streamline operations and enhance productivity. We specialize in matching skilled professionals to various industries, ensuring a seamless remote work experience. Join us and be part of a dynamic team that values excellence and innovation. Learn more at ourassistants.com.
Job Summary
We are looking for a highly organized and responsive Maintenance Coordinator to manage property maintenance requests, vendor assignments, and work order follow-ups. The ideal candidate will coordinate repair and service needs between tenants, vendors, and property managers, ensuring timely and high-quality resolution of maintenance issues.
Key Responsibilities
- Receive and respond to maintenance requests via phone, email, or property management software - Create, assign, and monitor work orders in coordination with vendors and technicians - Communicate service updates with tenants and property owners - Follow up on open work orders to ensure timely completion and resident satisfaction - Verify and process vendor invoices for accuracy and completeness - Manage emergency maintenance situations with appropriate urgency - Maintain detailed maintenance logs and vendor performance records - Generate maintenance activity reports for property managers and owners
Qualifications and Skills
Required:
- 2+ years of experience in property management or maintenance coordination - Familiarity with property management software (e.g., AppFolio, Buildium, Propertyware) - Excellent English communication skills, both written and verbal - Ability to prioritize and manage multiple maintenance requests simultaneously - Strong problem-solving and decision-making abilities - Experience coordinating with vendors, contractors, and maintenance teams
Preferred:
- Background in handling residential and property maintenance - Knowledge of maintenance workflows, service SLAs, and tenant satisfaction practices - Experience in handling after-hours or emergency maintenance requests
Additional Requirements
- Must be currently residing in the Philippines or Latin America - Must have a stable internet connection and remote-ready workstation
Compensation and Benefits
- Permanent work-from-home setup - Ongoing training and professional development opportunities - Collaborative and supportive work environment - Competitive salary
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