About the role
Job Title: Bilingual Medical Receptionist (English & Spanish Speaking)
Location: Remote
Industry: Healthcare
Position Summary
One of our healthcare clients is seeking a professional, friendly, and highly organized Bilingual Medical Receptionist to support the front-office operations of a busy medical practice.
The ideal candidate will be fluent in both English and Spanish and have prior experience working as a Medical Receptionist in a medical practice, clinic, hospital, or outpatient healthcare setting. The role requires excellent communication skills, a professional phone presence, strong attention to detail, and the ability to manage multiple front-office responsibilities in a fast-paced environment.
Key Responsibilities
Front-Desk & Phone Support
- Answer inbound patient calls professionally in English and Spanish. - Provide friendly and professional front-office support to patients. - Respond to general patient questions regarding appointments, office procedures, and administrative matters. - Route clinical questions and provider-related requests to the appropriate team member. - Make outbound calls to patients when follow-up is required. - Manage incoming messages, faxes, and other patient communications.
Appointment Scheduling
- Schedule, reschedule, and cancel patient appointments. - Confirm upcoming appointments and send appointment reminders. - Coordinate appointments based on provider availability. - Manage appointment cancellations and assist with filling available openings. - Follow up with patients regarding missed appointments and rescheduling. - Maintain accurate appointment schedules.
Patient Registration & Documentation
- Register new patients and collect required demographic information. - Provide patients with registration and intake forms. - Follow up with patients regarding missing or incomplete paperwork. - Update and maintain accurate patient information in the EMR/EHR. - Ensure patient records and documentation are complete and up to date. - Maintain strict confidentiality of patient information.
Insurance & Administrative Support
- Verify patient insurance eligibility and benefits when required. - Collect and accurately document insurance information. - Assist with basic insurance-related administrative tasks. - Coordinate with billing staff regarding patient or insurance information. - Monitor incoming faxes and route or respond to them appropriately. - Maintain organized front-office records and documentation.
Patient Service
- Provide a welcoming and professional experience to every patient. - Handle patient concerns and administrative requests with professionalism and empathy. - Follow up on outstanding administrative matters. - Communicate effectively with patients, providers, and internal staff. - Maintain professionalism when handling sensitive patient information.
Required Qualifications
- 3+ years of experience in US healthcare - Fluent in both English and Spanish, spoken and written - Experience working in a medical practice, clinic, hospital, or outpatient healthcare setting. - Excellent verbal and written communication skills. - Professional and confident phone presence. - Strong customer service skills. - Experience with appointment scheduling and patient registration. - Strong computer literacy and ability to learn new healthcare systems. - Excellent organizational and multitasking skills. - Strong attention to detail and follow-through. - Understanding of HIPAA and patient confidentiality requirements.
Preferred Qualifications
- Experience supporting a U.S.-based medical practice. - Experience using EMR/EHR systems such as Tebra, Athenahealth, eClinicalWorks, Practice Fusion, Epic, SimplePractice, or similar platforms. - Experience with insurance eligibility verification. - Experience handling high-volume inbound and outbound patient calls. - Previous experience working remotely and supporting U.S. time zones.
Ideal Candidate
- Friendly, professional, and patient-focused. - Highly organized and dependable. - Comfortable handling a high volume of phone calls and administrative requests. - Strong multitasker with excellent follow-up skills. - Detail-oriented and accurate when handling patient information. - Able to communicate effectively with patients and healthcare staff. - Comfortable working independently with minimal supervision.
Technical Requirements
- Reliable computer or laptop. - Stable high-speed internet connection. - Professional headset with microphone. - Quiet, distraction-free home office. - Ability to work within the required U.S. time zone.
Key Skills
Medical Reception | Appointment Scheduling | Patient Registration | Bilingual Communication | Insurance Verification | EMR/EHR | Customer Service | HIPAA Compliance | Front-Office Support | Patient Follow-Up | Phone Support | Administrative Support
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