Bilingual Virtual Front Desk Receptionist (Tebra EMR | English & Spanish)

About the role

Bilingual Virtual Front Desk Receptionist (Tebra EMR | English & Spanish)

Work Arrangement: Remote Employment Type: Full-Time Schedule: Monday–Friday, 9:00 AM–6:00 PM MT + Saturday, 9:00 AM–2:00 PM MT Hours: 46 hours per week Languages: English & Spanish

About the Role

One of our U.S.-based healthcare clients is looking for an experienced Bilingual Virtual Front Desk Receptionist to provide remote front-desk and administrative support to their healthcare practice.

The ideal candidate will have strong patient communication skills, experience working in U.S. healthcare, and hands-on experience using Tebra for healthcare administrative tasks.

At least 3 years of experience working in U.S. healthcare and hands-on Tebra experience are REQUIRED for this position.

Responsibilities

- Answer incoming patient calls and handle inquiries professionally. - Schedule, confirm, and manage patient appointments. - Process and coordinate email referrals. - Verify patient insurance and eligibility. - Support referral and care coordination activities. - Assist with medical billing-related administrative tasks. - Maintain accurate and updated patient records. - Assist the nurse practitioner with administrative tasks within the EHR. - Follow up on referrals and outstanding documentation. - Communicate effectively with patients in both English and Spanish. - Provide general virtual front-desk and administrative support to the healthcare team.

Qualifications

- Minimum 3 years of hands-on experience working in U.S. healthcare – REQUIRED. - Hands-on experience using Tebra – REQUIRED. - Previous experience as a Medical Receptionist, Virtual Medical Receptionist, Front Desk Coordinator, or Healthcare Administrative Assistant. - Previous experience supporting a U.S.-based healthcare practice, provider, or healthcare organization. - Fluent in English and Spanish, both written and spoken. - Experience with patient scheduling, insurance verification, referrals, and patient communication. - Comfortable working with EHR/EMR systems and healthcare software. - Experience with behavioral health or medical practices is an advantage. - Ability to work independently and manage multiple tasks in a remote environment. - Reliable computer, internet connection, and professional workspace.

Skills & Experience

- Strong verbal and written communication - Excellent patient service and phone etiquette - Medical front-desk experience - Tebra proficiency - U.S. healthcare workflow knowledge - Insurance verification and eligibility - Referral processing and follow-up - Patient scheduling and appointment management - Medical billing administrative support - Care coordination - EHR/EMR systems - Strong organization and attention to detail - Ability to multitask and prioritize effectively

Important Requirements

Candidates must have at least 3 years of experience working in U.S. healthcare AND hands-on experience using Tebra. Both requirements are non-negotiable for this position.

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