About the role
Medical Receptionist
Work Arrangement: Fully Remote Schedule: Full-time or Part-time, depending on client requirements Availability: U.S. business hours Experience: 3+ years in U.S. healthcare
About the Role
One of our U.S.-based healthcare clients is looking for an experienced Medical Receptionist to support front-office operations and patient communication.
The ideal candidate has hands-on experience in a U.S. medical practice, clinic, hospital, or outpatient healthcare setting and is fluent in English.
This is a patient-facing medical reception role. Candidates whose experience is limited to general customer service or call center roles without medical reception or healthcare experience may not be considered.
Key Responsibilities
- Answer inbound patient calls in English - Schedule, reschedule, and cancel patient appointments. - Register patients and update demographic information. - Manage patient messages, follow-ups, and administrative requests. - Enter and maintain accurate patient information in the EMR/EHR. - Verify insurance eligibility and benefits when required. - Handle incoming and outgoing faxes and patient communications. - Route clinical questions and provider-related requests appropriately. - Maintain patient confidentiality and follow HIPAA requirements.
Requirements
- 3+ years of experience in U.S. healthcare. - Previous experience as a Medical Receptionist, Medical Front Desk or similar healthcare role. - Experience working directly with patients in a U.S. healthcare setting. - Fluent in English, spoken and written. - Experience with patient scheduling and registration. - Experience using an EMR/EHR system. - Strong communication, organization, and attention to detail. - Ability to work independently in a remote environment. - Availability to work during required U.S. business hours.
Preferred
- Insurance eligibility and benefits verification experience. - Experience handling high-volume patient calls. - Experience with EMR/EHR platforms such as Athenahealth, Tebra, eClinicalWorks, Practice Fusion, Epic, SimplePractice, or similar systems. - Previous remote experience supporting U.S. healthcare practices.
Core Skills
Medical Reception | Medical Front Desk | Patient Scheduling | Patient Registration | EMR/EHR | Insurance Verification | Patient Communication | Healthcare Administration | HIPAA | English
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