About the role
Dental Medical Receptionist (Dental Practice Proficiency)
English Speaking | Remote
Employment Type: Independent Contractor | Full-Time & Part-Time Work Arrangement: Fully Remote | Specific working hours will depend on the client's requirements. Hours: 15–40 hours per week Time Zones: U.S. Eastern, Central, or Pacific Time
Job Overview
We are looking for a reliable, patient-focused, and experienced Dental Medical Receptionist to join our remote healthcare team. The ideal candidate will have 3+ years of hands-on experience working in a U.S. dental practice and a strong understanding of dental front-office operations, patient communication, scheduling, insurance verification, pre-authorizations, and dental terminology.
The successful candidate must be comfortable communicating with patients in English and have practical experience working with dental insurance, treatment plans, dental coding, and pre-authorization processes.
Key Responsibilities
- Manage inbound calls, emails, and patient inquiries in both English and Spanish. - Schedule, reschedule, and confirm dental appointments. - Handle patient check-in and check-out processes. - Verify patient demographics, insurance eligibility, and dental benefits. - Review insurance benefits, including copays, deductibles, annual maximums, waiting periods, and coverage limitations. - Obtain and follow up on dental insurance pre-authorizations and pre-determinations. - Assist with treatment plan coordination and communicate insurance-related information to patients. - Process patient payments and follow up on outstanding balances. - Coordinate appointment reminders, recalls, and patient follow-ups. - Maintain accurate and up-to-date patient records and documentation. - Communicate effectively with dentists, hygienists, dental assistants, insurance companies, and other dental staff. - Support dental claims and other insurance-related administrative processes as needed. - Maintain patient confidentiality and comply with HIPAA requirements. - Provide general administrative and front-desk support to ensure smooth daily dental practice operations.
Required Qualifications & Experience
- 3+ years of hands-on experience as a Dental Receptionist, Dental Front Desk Coordinator, Dental Administrative Assistant, or similar role in a U.S. dental practice. - Previous experience working remotely in a dental setting is required. - Fluent in English, with strong verbal and written communication skills . - Strong knowledge of dental office workflows, terminology, scheduling, and patient coordination. - Hands-on dental insurance pre-authorization/pre-determination experience — not just theoretical knowledge. - Strong experience with dental insurance verification, including eligibility, benefits, coverage requirements, deductibles, copays, and annual maximums. - Working knowledge of dental coding and CDT codes. - Understanding of dental procedures, treatment plans, and common dental terminology. - Basic understanding of dental X-rays and the ability to identify or understand common types of dental radiographs and terminology. - Strong patient service and communication skills. - Excellent organizational skills with the ability to manage multiple tasks and priorities. - Proficiency with computers, electronic health/dental records, and dental practice management software. - Ability to work independently and maintain productivity in a fully remote environment. - HIPAA knowledge or certification is preferred.
Preferred Dental Practice Management Experience
Experience with one or more of the following dental practice management systems is highly preferred:
- Dentrix / Dentrix Ascend - Eaglesoft - Open Dental - Curve Dental - Or other comparable dental practice management systems.
Preferred Additional Experience
- Dental insurance claims and follow-up. - Dental pre-authorizations and pre-determinations. - Treatment plan coordination. - Dental coding and CDT codes. - Understanding of dental X-rays and radiographic terminology. - Insurance benefit breakdowns and verification. - Patient billing, payment processing, and outstanding balance follow-up. - Experience communicating with U.S. dental insurance providers. - Previous remote dental practice experience.
Ideal Candidate
The ideal candidate is a bilingual dental professional with strong front-office experience who can confidently communicate with patients, verify dental insurance benefits, navigate pre-authorization requirements, understand CDT codes and dental terminology, and provide administrative support with minimal supervision.
This is not a general medical receptionist position. Hands-on dental practice experience and practical knowledge of dental insurance processes are essential.
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