About the role
Job Title: Coordinator Assistant (HHAeXchange proficiency)
Location: Remote
Employment Type: Full-Time
Work Schedule
Initial Schedule (First 4–6 Weeks)
- Monday – Thursday: 9:00 AM – 5:00 PM EST - Friday: 9:00 AM – 12:30 PM EST - 45-minute unpaid break
Schedule After 4–6 Weeks
- Monday – Thursday: 6:00 AM – 5:00 PM EST - Friday: 6:00 AM – 5:00 PM EST - 45-minute unpaid break
Position Summary
Our client is seeking a highly organized and proactive Coordinator Assistant to support the daily operations of a growing home healthcare organization. This role is ideal for someone with strong experience in home healthcare coordination who can effectively manage physician orders, visit compliance, nursing documentation, and same-day staffing while ensuring continuity of patient care.
The ideal candidate must have a solid understanding of HHA Exchange and be comfortable navigating the platform to support daily operations. This position requires excellent communication, strong follow-up skills, and the ability to work independently in a fast-paced environment.
Key Responsibilities
- Follow up with physicians' offices to obtain signed medical orders. - Track and maintain outstanding physician documentation. - Review Electronic Visit Verification (EVV) records and resolve missing or incomplete visits. - Follow up with nurses and caregivers regarding missing skilled nursing visit notes. - Coordinate same-day staffing for open caregiver shifts. - Contact available caregivers to fill last-minute scheduling gaps. - Maintain accurate documentation of communications and follow-up activities. - Communicate professionally with physicians, caregivers, patients, and internal teams. - Support daily administrative and operational activities. - Ensure compliance with healthcare documentation standards and company policies.
Required Qualifications
- Minimum 2 years of experience in healthcare coordination, scheduling, home care, or healthcare administration in a US home care practice - Strong working knowledge of HHA Exchange is required. - Experience following up on physician orders or medical documentation. - Experience with Electronic Visit Verification (EVV) and visit maintenance. - Excellent verbal and written English communication skills. - Strong organizational, multitasking, and time-management abilities. - High attention to detail with excellent follow-up skills. - Ability to work independently with minimal supervision.
Preferred Qualifications
- Previous experience working in a home healthcare or home care agency. - Experience coordinating caregivers, HHAs, CNAs, or nursing staff. - Knowledge of healthcare compliance and documentation requirements.
Ideal Candidate
- Highly organized and dependable. - Strong problem-solving and critical-thinking skills. - Proactive with excellent follow-up abilities. - Comfortable communicating with physicians, caregivers, and internal teams. - Able to prioritize urgent tasks while maintaining accuracy. - Team-oriented with a strong sense of accountability.
Technical Requirements
- Reliable computer or laptop. - Stable high-speed internet connection. - Professional headset with microphone. - Quiet, distraction-free home office.
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