About the role
Purpose of Position • CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression. We are expanding our team in order to deliver the best-in-market engagement and products for our growing community. • CASETiFY is looking for an entrepreneurial, creative and passionate Assistant store Manager. The ideal candidate will hit the ground running, thrive in a fast paced environment and be detail oriented. They must be a self-starter and a team player with the ability to quickly identify areas of opportunity to create procedures that increase efficiency, scalability and effectiveness.
Job Description • This role reports directly to the Retail Area Manager. • Responsible for day-to-day operation of the stores and ensure the achievement of sales targets, KPIs and operational efficiency. • Lead, supervise and train the team in providing excellent customer service, manage customer feedback and understand customer needs by asking the right questions. • Develop and coach the team; provide appropriate level of performance feedback to increase confidence and capability and manage staff turnover. • Build customer rapport and loyalty through an engaging in-store experience. • Motivate and inspire the team by communicating a compelling vision and purpose which encompasses the CASETiFY’s Core Values. • Link up with global support in retail operations, logistics and projects of the company.
Requirement • 5+ years of experience in retail with at least 3 years in a management role is preferred but not essential. We also welcome applicants who are looking to take the next step up in their career. • Experience in leading and motivating a team to achieve KPIs and deliverables. • Passionate about the retail industry, technology, fashion, lifestyle brands, and being a part of a growing team. • Great problem-solving skills and interpersonal skills. • Strong leadership, excellent interpersonal, customer service & communication skills. • Fluent in English, excellent in verbal and written communication, presentation skills. • Basic computer skills.
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