About the role
Day to Day • Design, develop, and maintain ServiceNow forms, catalogs, and workflows within ServiceNow • Configure and customize modules such as: • Incident Management • Change Management • Service Catalog • Build and manage ServiceNow catalog items, record producers, and dynamic forms • Develop and maintain workflows using Flow Designer and scripting • Integrate ServiceNow with external systems, especially Ansible Automation Platform for automated provisioning and remediation • Implement REST/SOAP APIs for system integrations • Collaborate with DevOps, Cloud, and Platform teams to automate operational processes • Troubleshoot issues related to workflows, forms, and integrations • Ensure adherence to best practices, governance, and security standards • Document technical designs, workflows, and configurations
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