About the role
Responsibilities • Efficiently respond to and communicate with clients to understand and meet their needs through various communication channels: live chat, messengers, ticketing system, and phone • Effectively analyze customer data to provide appropriate recommendations and resolve issues • Resolve product or service concerns by clarifying the customer’s problem, identifying the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution • Demonstrate excellent customer service by fostering positive long-term relationships and encouraging repeat business • Build rapport with clients and effectively manage conflicts or misunderstandings • Contribute to team efforts by achieving related results as needed • Commit to meeting quality standards when handling customer inquiries
Requirements • Excellent communication skills, both verbal and written • Proficiency speaking and writing in Bahasa Melayu • Strong interpersonal and communication skills • High level of professionalism and customer service orientation • Attention to detail, with excellent organizational and time management skills • Ability to work well in a team and collaborate with other departments • Own a laptop, stable and reliable internet connection • A dedicated and quiet home workspace suitable for remote work
We Offer • 8 paid sick leave shifts per year • 12 paid vacation leave shifts per year • Medical insurance budget • Professional education budget • Language learning budget • Wellness budget (gym membership, sports gear and related expenses)
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