About the role
Resident Manager - Lanai Village
Spring Valley, CA
Who we are:
At Sunrise, we practice resident hospitality, focusing on what matters most: Helping people feel right at home. We are people people who pride ourselves in providing our residents with a Positive Living Experience.
About this role:
The Resident Manager supports the daily operations of an assigned property, ensuring that residents enjoy a safe, clean, and well-maintained community. This role manages leasing, resident relations, and financial and maintenance oversight in compliance with company policies and California housing laws. The Resident Manager serves as the on-site representative of Sunrise Management, promoting excellence in service, professionalism, and community care.
Hourly pay range:
$16.90 - $20.00 • This position requires the ability to live on-site.
What you’ll do includes, but not limited to:
Leadership & Team Support • Model Sunrise Management’s values of integrity, accountability, and service excellence. • Collaborate with maintenance and regional teams to ensure smooth property operations. • Communicate clearly with leadership about property needs, resident issues, and operational challenges. • Support a positive team culture built on respect, cooperation, and resident satisfaction.
Property & Operations Management • Conduct regular inspections of units, amenities, and common areas to maintain cleanliness and safety. • Coordinate maintenance work orders and ensure completion within 24–48 hours whenever possible. • Oversee move-in and move-out inspections in compliance with California security deposit laws. • Maintain accurate records of repairs, inspections, and vendor services. • Ensure all operations comply with Fair Housing, ADA, and Cal/OSHA standards.
Financial Management • Collect rents, issue receipts, and make timely bank deposits. • Maintain accurate accounting records for rents, deposits, and fees. • Monitor delinquent accounts and communicate with supervisors before taking legal action. • Assist with budgeting and expense tracking to support the property’s financial goals.
Marketing & Leasing • Promote available units through community outreach, signage, and digital platforms. • Conduct property tours and present features and benefits to prospective residents. • Complete leasing documentation accurately and in compliance with California Civil Code and Fair Housing laws. • Maintain organized leasing and applicant records.
Resident Relations • Provide courteous, professional responses to all resident inquiries and concerns. • Foster a welcoming, inclusive environment that enhances resident satisfaction and retention. • Coordinate community communication and support positive resident engagement.
Compliance & Risk Management • Adhere to company policies, Fair Housing, ADA, and all applicable state and federal laws. • Support Injury and Illness Prevention Programs (IIPP) and maintain safety awareness across the property. • Ensure contractors and vendors meet insurance, licensing, and labor law requirements.
What you'll need: • Minimum 2 years of property management or related experience required. • Proficiency with Microsoft Office and property management software. • Knowledge of California landlord–tenant laws and Fair Housing requirements. • Strong communication and organizational skills. • Bilingual in English and Spanish preferred.
Who you are: • A confident, empathetic and dynamic team player. • An exceptional communicator: written and verbal. • A problem solver with sound judgement. • A results-driven independent contributor who thrives on achievement.
What’s in it for you:
We believe people do their best work when they’re supported—personally, professionally, and beyond. Here’s what you can expect as part of our team: • Competitive compensation and career growth – As our company continues to grow and expand, so do the opportunities for our team. • Flexible Hybrid Work Model – Our hybrid schedule supports work-life balance while keeping you connected and engaged. • Comprehensive Health Benefits – We offer medical, dental, and vision insurance to keep you and your family healthy. • Tax-Saving Benefits – Take advantage of a Flexible Spending Account (FSA) to manage healthcare and dependent care expenses efficiently. • Peace of Mind – Company-paid life insurance offers financial protection for you and your loved ones. • Time to Recharge – Generous paid vacation, sick leave, and holidays so you can truly unplug and come back refreshed.
Sunrise Management is an equal opportunity employer and a drug free workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Text as published by Sunrise Management. We don't edit postings; apply and ask questions on the employer's site.