About the role
The Customer Service Representative based in Japan serves as an interaction between Coastal Pacific operations and the customer. Serves as a key communications link between the Far East service platforms, customers and CONUS based team members.
Roles & Responsibilities:
- Provide responsive, professional customer service to U.S. military installations, Navy ships, and other authorized customers. - Oversee daily operations at the Yokohama warehouse facilities, ensuring efficient receiving, storage, inventory control, and distribution activities. - Coordinate preparations for annual warehouse sanitation audits and ensure compliance with food safety, sanitation, and food defense requirements. - Address customer concerns, resolve operational issues, and coordinate corrective actions with appropriate personnel and service providers. - Maintain effective working relationships with Navy ship and shore-based customers, the DLA Troop Support Contracting Officer's Representative (COR), and CPFD service providers. - Coordinate with CPFD personnel across all service areas to ensure timely and accurate fulfillment of customer requirements. - Prepare daily Order Acknowledgement (ORDAK) reports, recommend substitutions for items not in stock (NIS), and process customer-requested changes to order quantities and delivery dates. - Verify product availability, coordinate special deliveries, and relabel products approved for shelf-life extensions in accordance with established procedures. - Track inbound containers, coordinate receiving activities, and recommend inter-warehouse transfers to maintain inventory availability and support replenishment requirements. - Support receiving, inspection, inventory accountability, loading, unloading, material handling, and product documentation to ensure accurate and efficient warehouse operations. - Review, prepare, and maintain shipping and receiving documentation, including bills of lading, packing slips, manifests, shipping labels, delivery tickets, and inventory records. - Assist with inventory reconciliation, stock verification, and the identification and resolution of inventory discrepancies. - Coordinate transportation and delivery activities, including performing delivery-driver duties in support of GSA and Prime Vendor customer operations, as required. - Provide operational oversight of General Services Administration (GSA) activities throughout Japan. - Perform other related duties as assigned to support CPFD operational and customer service requirements. - Other duties as assigned.
Job Requirements:
Education:
Position requires High school education or equivalent work experience. Some college education with proficiency in written communications and basic mathematics is preferred.
Experience:
Position requires at least five years of foodservice or US Military experience. Logistics or sales, Food Defense/Sanitation Audits, GSA operations and quality control experience are a plus.
Knowledge:
Working knowledge of Microsoft applications to include Word, Excel (formulas), Outlook and other standard programs.
Skills and Abilities:
- Demonstrate the ability to communicate effectively, both verbally and in writing, with internal and external customers and vendors. - Strong and dependable team player with a professional attitude. - Excellent attention to detail, time management, organizational, and multitasking skills. - Must successfully complete and pass a background check to obtain and maintain Status of Forces Agreement (SOFA) status in Japan. - Must possess a valid driver's license and be eligible to obtain a SOFA driver's license forklift license in Japan.
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