About the role
The Field representative based in Sasebo, Japan serves as an interaction between Coastal Pacific operations and the customer. Serves as a key communications link between the Far East service platforms, customers and CONUS based team members.
Roles & Responsibilities:
- Provide responsive, professional customer service to U.S. military installations and Navy ships. - Oversee operations at the Fukuoka warehouse facilities. - Coordinate preparation for quarterly and annual warehouse sanitation audits and oversee food defense activities. - Resolve customer concerns and coordinate corrective actions with the appropriate teams. - Maintain effective relationships with Navy ship and land-based customers, the DLA Troop Support Contracting Officer’s Representative (COR), and CPFD service providers. - Coordinate with CPFD team members across all service areas to support customer requirements. - Prepare daily Order Acknowledgement (ORDAK) reports, recommend substitutes for items not in stock (NIS), and accurately process customer-requested changes to quantities and delivery dates. - Verify stock availability, relabel products approved for shelf-life extensions, and coordinate special product deliveries. - Track inbound containers and recommend transfers between warehouses to support inventory replenishment. - Oversee Deli, Bakery, and GSA operations in southern Japan. - Provide service support for Air Force Non-Appropriated Fund (AFNAF) operations as assigned. - Perform other related duties as assigned.
Job Requirements:
Education:
HS Diploma or GED equivalent
Experience:
Customer Service, Distribution, Logistics and/or Sales experience a must. Prior military experience preferred.
Additional Qualifications:
- Ability to work independently without direct supervision - Demonstrate the ability to communicate effectively, in writing and orally with internal and external customers/vendors. - Strong and dependable team player - Detail oriented, time management and multitasking skills a must. - Must complete and pass a background check to obtain SOFA Status - Must have a vehicle and authorization to drive on all local military bases
Computer Skills:
- Working knowledge of Microsoft applications to include Word, Excel (formulas), Outlook and other standard programs
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