About the role
Odawa Casino Resort
Job Description
Job Title:Casino Host
Reports To:Player Development Manager
Department:Player Development
Job Code:CSHOST
Date Written:07/05/2012
Last Updated:10/20/2026
Job Summary: Meet players and develop loyalty by building relationships with targeted guests.
Primary Duties & Responsibilities:
- Maintain knowledge of all events by reviewing all available information in order to provide guests with accurate information, answer questions, handle special requests, and assist the guests ensuring complete satisfaction. - Provide guest service for the VIP segment of players to promote the casino, customer loyalty, repeat visits and an increase in revenue. - Recognize and greet frequent guests. - Conducts oneself in a positive and professional manner, acting as a role model for all Team Members. - Make appropriate decisions about service recovery based on a customer’s play, comp availability and customer profitability. - Provide consistent, prompt and courteous guest service at all times under any conditions. - Ensure that the strictest of confidentiality is maintained at all times (including business plans/strategies and player’s club member information). - Promote the Player’s Club to guests not enrolled or not playing with their card, capturing all relevant and useful information, i.e. mailing address, phone numbers, email address, etc. - Meet and congratulate jackpot winners and work to keep them in house as long as possible, utilizing venues and comps as appropriate. - Monitor slot floor/pit for potential high worth players. - Attend and assist with special events/promotions on and off site. - Manage relationship marketing and player development strategies using defined objectives, tactics, and on-going performance assessments. - Build relationships with players through personal communications including phone calls, letters, emails, text, etc. - Build relationships with high worth guests to develop play and increase loyalty. - Fill special events by calling invited players. - Utilize hotel rooms, restaurants, promotions, events and other venues to book additional trips. - Balance guest comps against sound business practices and company’s financial goals. - Maintain adequate communication regarding work related activities, guest needs and issues affecting the host process. - Communicate any problem to management using the chain of command in a timely manner. - Communicate to management any unusual or extreme player patterns or activity. - Meet and exceed quarterly goals as established by management. - Support Players Club staff by providing a leadership example, offering back up assistance, as needed. - Maintain a coded list of players. - Work on assignments that are complex in nature while exercising sound judgment in problem resolution and actively participates in making recommendations. - Attend all meetings as required. - Complete all required training satisfactorily. - Maintain the highest level of confidentiality at all times. - Work at other properties as needed. - Perform all other duties assigned within the scope of the position.
System Access: Konami, Oracle, Agilysys VisualOne, and Forms Database
Upholds Odawa Casino Mission statement in all aspects of position:
Mission:
Bringing you the THRILL of the win and the FUN of the game, served with a side
of real-deal HOSPITALITY.
Values:
We create a culture that provides:
- Create the THRILL - Lead with FUN - Serve with Real-Deal HOSPITALITY - One Team, One Experience - Own the Moment - Do What’s Right – Always - Level Up Every Day
Minimum Qualifications:
- Must have a high school diploma or equivalent and four (4) years of hospitality, sales or casino guest service experience. - Must read, write and speak English fluently. - Must have basic math skills. - Must have excellent communication skills. - Must have good computer skills, experience using Microsoft Office products or related software and ability to quickly learn specialized software programs. - A dynamic and outgoing personality is required. - Good organizational and communication skills, both verbal and written. - Must be able to handle busy and stressful situations. - Must be tactful and have excellent guest service skills. - Will require significant standing and speaking. - Must be flexible with shifts and days off with the ability to work overtime, weekends, holidays, special events, etc., as needed. - Must be able to work independently with little or no supervision and exercise good judgment in handling a variety of situations. - You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position. - Exposure to a smoke-filled environment with loud and continual noise levels. - Must be able to obtain a gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission and be able to serve in the position under any other applicable law.
Preference: Applies to Native Americans in accordance with applicable tribal law.
Text as published by Odawa Casino Resort. We don't edit postings; apply and ask questions on the employer's site.