About the role
Odawa Casino Resort
Job Description
Job Title:F&B Hostess
Reports To:F&B Services Supervisor
Department:Sage
Minimum Pay Rate:$16.00
Job Code:FBHS
Pay Grade:FB3
Date Written:07/31/2008
Last Update:06/25/2025
Job Summary: The F&B Hostess provides prompt, efficient, and friendly customer service to guests in our Fine Dining venues.
Primary Duties & Responsibilities:
- Conducts oneself in a positive and professional manner. - Greet all guests in a friendly, open manner and provide prompt, courteous service. - Smile and make eye contact, greet, welcome and invite our guests back. - Maintain knowledge of all current and upcoming promotions and events at Odawa Casino Resort. - Engage guests with friendly conversation. - Recite daily specials. - Accommodate guest reservations. - Keep reservation book neat, organized and up to date. - Work with central reservations to accommodate guest requests. - Work with VIP hosts to accommodate our players and special requests. - Get to know guests and preferences for seating and certain menu selections. - Escort guests to table with menus; return menus to podium as needed. - Keep the podium neat and organized and inform management when supplies are needed. - Keep menus in good repair and inform management when they need to be replaced. - Utilize Restaurant yielding system. - May utilize Micros system. - Inform servers of filled or empty tables; may pour water or run for additional food items. - Assist servers as necessary. - Help resolve guest issues if requested. - Maintain professional grooming and appearance according to the established grooming and appearance policies. - Attend all meetings as required. - Complete all required training satisfactorily. - Always maintain the highest level of confidentiality. - May work at other properties as needed. - Perform all other duties as assigned within the scope of the position.
System Access: Agilysys InfoGenesis, Synkros, MICROS POS System and Konami
Upholds Odawa Casino Mission statement in all aspects of position:
Mission:
We create excitement and memories.
Values:
We create a culture that provides:
- A fun, rewarding, safe, and consistent environment for our Team Members. - A warm reception, welcoming environment, and friendly atmosphere. - An optimal entertainment experience through exceptional service. - Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth. - A contribution and connection to the community.
Minimum Qualifications:
- Excellent customer service skills. - Reliable and conscientious. - Strong understanding of gourmet dining atmosphere. - Must be able to meet physical requirements of bending, kneeling, and reaching, and be able to be on feet for long periods of time. - Must be able to handle busy periods during peak service times. - Must be flexible with shift and days off with the ability to work overtime, weekends, holidays, and special events, etc., as needed. - You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position. - Exposure to loud and continual noise levels and a smoke-filled environment. - Must be able to obtain a gaming license in accordance with the regulations established by the LTBB Gaming Regulatory Commission and be able to serve in the position under any other applicable law.
Preference: Applies to Native Americans in accordance with applicable tribal law.
Text as published by Odawa Casino Resort. We don't edit postings; apply and ask questions on the employer's site.