About the role
The Senior Associate, OCM & Manhattan Solutions Delivery plays an integral role in our Organizational Change Management (OCM) organization with the intent of supporting the people side of change for our clients when implementing Manhattan supply chain software. This role serves as a partner for our clients and internal program teams to ensure timely execution to prepare people for the impacts of change, so they can continue to be successful in their roles up to, during and after implementation. Responsibilities include the development and delivery of quality OCM strategies for communications, process and system training, and support to optimize the adoption and value of our clients’ investment. In this role, you will also participate and influence our internal OCM Community of Practice as we continue to build our offerings and capabilities as a team.
This role requires Manhattan Associates expertise paired with supply chain and implementation experience, strong instructional design capability, effective communication skills, and the ability to translate complex engineering concepts into structured training programs for internal teams and external clients.
Primary Responsibilities • Partner with client to fully understand the impact of the implementation on people to ensure OCM deliverables provide necessary support which enhance communication, training, confidence and go-live success • Partner with the client to ensure implementation impacts and change risk are mitigated to maximize adoption and the value of the investment • Collaborate with clients, OCM leadership, project directors, and technical teams to ensure communication and training align with project requirements and timelines • Develop communication and training strategies followed by detailed plans to support organizational change efforts • Develop technical training curricula, labs, simulations, and certification pathways supporting Manhattan Associates product implementations • Deliver training for clients which are aligned to configuration via instructor-led, eLearning, simulation-based, and hands-on technical training • Provide critical on-site support during and post go-live (as necessary – based on the needs of the client and our team) to ensure a smooth and successful implementation of Manhattan Associates solution
Required Knowledge & Skills • Excellent organizational and leadership capabilities – coaching, training and mentoring • Proficiency in Supply Chain operations – Warehouse Management, Yard Management, Labor Management and/or Transportation Management • Ability to work closely with internal and external teams and leaders in OCM, business and engineering departments • Ability to adapt to the needs of the team and our client to ensure the successful implementation of supply chain software solutions • Excellent analytical skills to dig deep into current client culture and processes to determine how changes may impact the organization and their people • Excellent communication, facilitation and interpersonal skills – client-facing professionalism • Strong attention to detail and accuracy supporting quality content creation and deliverables • Experience with tools related to workflow tracking, process mapping, reporting, analytics and stakeholder engagement – e.g. Microsoft 365 ecosystem, Lucidchart, Power BI, JIRA, Mural, AI, etc.
Education & Experience • Bachelor’s degree in Technology, Communications, Instructional Design, or related field (or equivalent experience) • Minimum 5 years of experience implementing, configuring, or training on Manhattan Associates applications • Experience in OCM - leadership alignment, training, communications, stakeholder engagement, etc. • Experience supporting technical training or engineering teams in supply chain software environments • Must be able to be certified in Manhattan Active Warehouse Management within first 6 months of employment – cost supported by 4SiGHT
Reporting Structure
This position reports directly to the Sr. Director, Organizational Change Management (OCM), who provides direction, oversight, and alignment to ensure OCM strategy and deliverables support project readiness, adoption activities, and technical enablement across all Manhattan Active® engagements.
If you have a passion for working as a team to ensure people are prepared for change to maximize the value of software solutions and have personally built and delivered training on Manhattan Associates solutions, we welcome the opportunity to learn more about your experience and potential fit with 4SiGHT.
This position is primarily remote, but some travel is required to support the needs of our clients and their implementations.
To apply, please submit your resume including a detailed summary of your OCM and relevant Manhattan application experience and how your expertise can contribute to our team's growth and overall success.
This opportunity is only open for candidates in the United States & Canada. We will prioritize candidates with the experience & skills highlighted in this posting.
We offer world-class benefits that include Medical, Dental, Vision, FSA, 401k, Life Insurance, Short-Term Disability, Long-Term Disability, paid vacation & national holidays, maternity leave, bereavement, etc. If you want to be part of something different and exciting, 4SiGHT is the place for you.
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