About the role
Return Pickup (RPU) • Ensure reporting and monitoring comply with RPU objectives. • Ensure all return pickup comply to the SOP
FSR (Fantastic Service Recovery) • Make sure all FSR cases settle within the timeline according to the target set
POD/POP deductions • Provide report deductions and coordinate justifications with relevant stakeholders.
Others • Comply to the ISO 9001 QMS, OH&S management system and GDPMD requirements if applicable. • Participate in quality, safety and GDPMD related programs such as training, campaign and others. • Working closely with station staff and all other stakeholders. • Assist in all other tasks given by the superior. • Provide support to other administrative functions within the department as required.
Job Requirements • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in fields related to Business Administration • Required language(s): Bahasa Malaysia, English. • Proficient in Microsoft Word/Excel. • Any prior working experience will be greatly advantageous • Interpersonal skills such as verbal communication, problem-solving and listening skills are essential in an administrative role.
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