About the role
We are looking for a proactive Finance Intern (Collections) to support the Ninja Mart Finance Ops team in daily collection operations and accounts receivable verification. This 6-month structured internship offers hands-on exposure to credit control and collections while providing a supportive learning environment. You will be paired with a dedicated mentor and receive structured mid-term and final feedback sessions to accelerate your professional growth.
6-Month Internship Roadmap • Months 1–2: Collections & Payment Verification Core • Focus on daily collection operations, outbound verification calls, tracking call logs, and verifying payment records. • Months 3–4: Financial Reporting & Metrics • Progress to updating weekly aging reports, compiling collection summary metrics, and analyzing payment delay trends. • Months 5–6: Credit Control & End-of-Term Project • Gain direct exposure to credit control workflows and monthly credit review processes. Complete and present your end-of-term project.
Responsibilities • Collection Operations & Verification: • Assist in identifying payment discrepancies by verifying payment records and supporting evidence (receipts, bank transfer references, cheque details), escalating complex cases to the Senior Analyst. • Conduct daily outbound calls to retail outlets to verify invoice receipts, confirm payment statuses, and gently remind owners of upcoming or overdue balances. • Record Keeping & Audit Trail: • Maintain daily call logs by recording customer feedback, payment commitments, and supporting documentation accurately in the tracking system. • Assist in drafting, formatting, printing, and issuing standard payment reminder notices and collection letters per scheduled timelines. • Reporting & Process Improvement: • Assist the Senior Analyst in updating weekly aging reports and compiling key collection summary metrics. • Contribute frontline observations from call logs to help improve daily call templates, scripts, and customer communication workflows. • Assist in documenting routine operational steps and updating Standard Operating Procedure (SOP) files. • End-of-Term Project: • Complete an end-of-term project (e.g., an analysis of late-payment patterns from call logs with recommendations, presented to the team). • Perform other Finance Ops-related administrative duties and projects as assigned.
Tools & Systems • Primary tools used: Google Sheets and Google Apps Script. • Note: Full guidance and training on these tools and workflows will be provided!
Requirements • Currently pursuing a Diploma, Bachelor’s Degree, or Associate Degree in Finance, Accounting, Business Administration, or a related field. • Basic proficiency in Microsoft Excel or Google Sheets for simple data entry, sorting, and updating lists (openness to learning Google Apps Script with training provided). • Comfortable making phone calls with good verbal communication skills in Bahasa Malaysia and English to converse with internal and external stakeholders. • High attention to detail with good organizational skills to ensure accurate record-keeping and payment tracking. • Proactive, persistent, and comfortable working in a fast-paced environment. • Able to work independently while collaborating closely as part of the Finance Ops team. • Positive attitude, willingness to learn, and eagerness to gain hands-on finance experience. • Demonstrates a strong sense of confidentiality and responsibility when handling sensitive financial information, including customer balances, payment records, and supporting documents.
What Will You Learn? (Key Learning Outcomes) • Financial Analysis: How to read, interpret, and analyze an aging report to monitor accounts receivable health. • Credit Decisioning: Understanding how daily collections data and payment behaviors feed into credit control decisions and monthly credit reviews. • Operations & Automation: Hands-on experience with process optimization, call log tracking, and basic operational automation using Google Sheets / Apps Script. • Professional Stakeholder Communication: Effective communication and negotiation skills when speaking with business owners and internal teams.
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