About the role
Benefits Package: Company Paid! • Medical, Dental, Prescription & Vision Benefits • Life, AD&D, and LTD insurance • Paid Vacation and Holidays • Company-Matched 401(k) and IRA Retirement Savings.
What you will be doing: • Provide on-site and remote IT support for internal employee PCs, Macs, printers, mobile phones, and other office devices. • Troubleshoot and resolve hardware and software issues efficiently on Windows, Mac, and Linux platforms. • Assist users with cloud-based and locally installed applications such as Microsoft 365 applications. • Perform day-to-day identity and device administration in Microsoft Entra ID and Intune • Account and group management • MFA and password resets • License assignment • Device enrollment • Compliance • Support employees in their use of approved AI tools such as Claude and Microsoft Copilot, including access provisioning, basic troubleshooting, and helping users apply them to everyday work. • Manage ticket queue and resolve service tickets in a timely manner. • Collaborate with the larger IT team and stakeholders for escalations and issue resolution. • Ensure IT policies and best practices are followed. • Perform routine maintenance and updates on IT equipment. • Maintain accurate records of IT assets and support activities.
What we are looking for: • Proven experience in IT support, preferably in a corporate environment. • Strong knowledge of Windows, macOS, and Linux operating systems. • Proficiency with installing Microsoft 365 applications and troubleshooting. • Working knowledge of Microsoft Entra ID (Azure AD) and the Microsoft cloud ecosystem; experience with Intune or Azure administration is a plus. • Experience with printers, mobile phones, and other office technology. • Familiarity with IT ticketing systems (ServiceNow experience is a plus). • Hands-on experience with AI assistants such as Claude or Microsoft Copilot is a plus; exposure to Copilot Studio, agent building, or automation is a strong plus. • Excellent problem-solving skills and ability to work independently. • Strong communication skills and customer service orientation. • Must be able to occasionally lift up to 50 pounds. • Occasional after-hours / on-call work may be required. • Industry standard certifications are a plus (CompTIA, Microsoft, Cisco, etc.).
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