About the role
About Wahed:
The global financial system wasn't built for everyone. For millions of people, its reliance on interest (riba) creates a barrier to managing money and building wealth without compromising their values.
At Wahed, we're changing that. We are a global fintech company on a mission to build a new financial system—one that is ethical, accessible, and entirely interest-free. From our offices across the globe, our team is building products that were once deemed impossible, from pioneering Shariah-compliant equity ETFs, creating true riba-free alternatives to high yield savings accounts, to creating no-leverage real estate investments for truly interest-free income producing assets. If you're driven to solve complex problems and believe finance should empower, not exclude, join us in building a more equitable financial future.
Job Description: • Run and monitor daily operational processes across investment and banking products, including payments, card settlements, account opening, and Instant Access withdrawals. • Perform daily reconciliations between internal ledgers, banking partners, and card processors, investigating and resolving reconciliation breaks promptly. • Manage daily bank and cash reconciliations, identifying discrepancies and ensuring timely resolution. • Review flagged transactions and withdrawals, applying appropriate risk and compliance controls with the accuracy and judgment required for regulated financial products. • Handle trade accounting, trade settlements, and investment transaction reconciliations. • Identify operational issues, coordinate timely resolution, and escalate unresolved or critical matters to the relevant stakeholders. • Monitor daily operational queues and ensure transactions and exceptions are processed within defined SLAs. • Prepare accurate weekly and month-end operational reports. • Perform transaction fee and expense calculations and reconciliations, investigating and resolving discrepancies. • Use data analysis tools such as SQL and Metabase to track operational performance, identify trends, and drive process improvements. • Collaborate with Customer Support, Risk, Compliance, Finance, Product, and external banking partners to investigate and resolve complex operational cases end-to-end. • Assist with internal and external audit queries by providing relevant records, reconciliations, and supporting documentation. • Develop, maintain, and update SOPs, process documentation, and operational runbooks for existing and new processes, ensuring all process changes are appropriately reviewed, approved, documented, and communicated to relevant stakeholders.
Job Specification: • Minimum 3 years of experience in banking operations, middle-office operations, and/or a related financial services role. • Working knowledge of bank and cash reconciliations, ledger management, payment processing, and card settlement operations. • Knowledge of accounting entries and various accounting treatments. • Strong analytical and problem-solving skills, with excellent attention to detail. • Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint. • Ability to adapt to changing priorities while maintaining strong organizational skills. • Excellent written and verbal communication skills. • A collaborative team player with the ability to work effectively across multiple departments and manage stakeholder relationships.
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