About the role
What you will do
inyad is looking for a Customer Support Specialist to increase our brand and product's visibility, through building relationships and communicating with potential customers using popular social media platforms.
You will be responsible for
- Answering customer questions as they come through email, chat, or phone (facebook messager, WhatsApp, etc.) - Answering comments on social media and responding to inquiries by connecting with internal teams - Spending time out of the queue to create new ways to excite and engage our customers, for instance: branching documentation, interactive email signatures, or proactive email campaigns. - Maitaining documentation related to customer support
Your qualifications
- Strong ability to work individually as well as part of a team. - Good written and oral communication skills (Classical Arabic, French and English) - Extremely rigorous, punctual and well organized
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