About the role
We are looking for a motivated and customer-oriented professional to join our team in a dynamic and growing environment. The ideal candidate is eager to develop their skills in client relationship management and credit recovery, combining strong communication abilities with empathy and a solution-driven approach. This role offers the opportunity to work closely with clients, negotiate sustainable payment solutions, and contribute to maintaining positive and professional relationships even in sensitive situations.
Key Responsibilities:
- Phone contact with clients for credit management and debt recovery
- Active listening to clients’ situations and identification of sustainable payment solutions
- Negotiation of repayment plans and monitoring of agreed arrangements
- Management and updating of cases in internal systems
- Collaboration with the team to monitor open positions
- Maintaining a professional and empathetic approach even in sensitive situations
Requirements
- Commercial training (commercial apprenticeship or equivalent qualification)
- Native German and good knowledge of English
- Excellent communication skills and strong customer listening abilities
- Aptitude for managing customer relationships over the phone
- Empathy, mediation skills, and solution-oriented mindset
- Attention to detail and organizational skills
- Team spirit and reliability
Ideal profile
- Young, motivated person eager to grow professionally
- Ability to remain calm and professional even in difficult conversations
- Team-oriented attitude and collaborative mindset
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