About the role
We are seeking a detail-oriented and proactive Track & Trace Operator with logistics experience to join our team. The ideal candidate will be responsible for monitoring shipments, ensuring on-time deliveries, and resolving any transportation-related issues. This role requires excellent communication skills, strong problem-solving abilities, and a deep understanding of logistics operations.
Key Responsibilities:
- Track and monitor shipments from origin to destination to ensure timely delivery.
- Communicate with carriers, drivers, and internal teams to provide real-time updates on shipment status.
- Identify and resolve transportation delays or issues by coordinating with stakeholders.
- Maintain accurate records of shipment statuses, delays, and resolutions in the system.
- Ensure compliance with company policies and industry regulations.
- Proactively address potential disruptions in the supply chain and escalate concerns as needed.
- Generate and analyze reports related to shipment performance and key logistics metrics.
- Assist in optimizing routing and delivery efficiency.
- Provide exceptional customer service to internal and external stakeholders regarding shipment inquiries.
Working conditions:
- Work schedule: Mon-Fri 3 pm-12 am CST
- Competitive Salary in USD
- Office mode of work (Belgrade location)
- 10+ business days of paid time off
- Team building and corporate events
- Equipment provided
- A supportive team
Requirements
- Strong knowledge of logistics tracking systems and software.
- Excellent problem-solving and critical-thinking abilities.
- Strong verbal and written communication skills.
- Ability to multitask and work in a fast-paced environment.
- Attention to detail and accuracy in data entry and record-keeping.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and logistics management software.
- Experience working with freight carriers, 3PLs, or transportation management systems (TMS).
- Knowledge of domestic and international shipping regulations.
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