About the role
About 2070Health
W Health has set up India’s first healthcare focused Venture Studio called 2070Health - an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities in whitespaces. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day operations, and strategic decisions of growing the new business. Companies incubated in the last 24 months include Elevate Now, Nivaan Care, Reveal Healthtech , BabyMD and Everhope Oncology.
Responsibilities:
Network Expansion & Onboarding
- Lead the onboarding and integration of new partner clinics onto the startup’s platform. - Design and oversee the clinic due-diligence, contracting, and launch processes to ensure operational readiness. - Develop playbooks for scaling from pilot to national footprint, maintaining quality and consistency.
Operational Excellence
- Establish and manage SOPs across the clinic network covering patient flow, program execution, and data reporting. - Monitor clinic performance metrics including throughput, conversion rates, and patient satisfaction. - Identify and resolve operational bottlenecks through data-driven problem-solving and process design.
Program Development & Doctor Engagement
- Collaborate with clinicians to co-design preventive health programs and pilot new interventions. - Create engagement structures to ensure doctor participation, feedback collection, and performance incentives. - Ensure clinical operations are aligned with patient-centric standards and regulatory requirements.
Cross-Functional Collaboration
- Work closely with Growth, Product, and Supply Chain teams to ensure seamless program execution. - Align operational design with marketing and procurement strategies to deliver consistent patient and clinic experiences.
Leadership & People Management
- Build and lead regional operations and clinic success teams. - Create a culture of ownership, continuous improvement, and excellence in service delivery. - Oversee training, performance evaluation, and capability building across the operations function.
Requirements
Requirements:
- 10–12 years of experience in healthcare operations, network management, or scaling multi-location service delivery models. - Proven ability to build and manage high-performing operational teams across diverse geographies. - Experience in clinic operations, hospital administration, or healthcare services (e.g., diagnostics, outpatient care, or wellness networks) preferred. - Strong background in process design, quality control, and performance monitoring for distributed partner networks. - Demonstrated experience working with clinicians and healthcare professionals to co-develop programs and improve patient outcomes.
Skill Set
- Deep operational rigor with the ability to translate business goals into scalable systems and standard operating procedures. - Expertise in building data-driven dashboards and operational metrics to track clinic performance, utilization, and patient engagement. - Strong understanding of compliance, patient experience management, and healthcare delivery standards. - Ability to collaborate cross-functionally with product, marketing, and supply teams to ensure seamless clinic experience and program adoption.
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