About the role
Description
Community Engagement & Growth
- Build and manage online communities across social media, WhatsApp groups, forums, and other digital platforms - Foster meaningful conversations and encourage member participation - Respond to comments, messages, and queries in a timely and professional manner - Develop strategies to increase community size and engagement
Content & Communication
- Plan and execute community-focused content calendars - Create posts, newsletters, polls, discussion threads, and engagement campaigns - Collaborate with the marketing team to align messaging with brand voice - Highlight user-generated content and community success stories
Events & Activations
- Plan and execute online and offline community events, webinars, meetups, and campaigns - Coordinate with internal stakeholders and external partners - Ensure seamless execution and high participation rates
Insights & Reporting
- Track engagement metrics, sentiment, and growth KPIs - Analyze community feedback and provide actionable insights to marketing/product teams - Prepare monthly reports on community performance
Brand Advocacy
- Identify and nurture brand advocates and influencers - Build ambassador programs to strengthen community loyalty - Ensure consistent brand tone and experience across platforms
Qualifications & Skills
- Bachelor’s degree in Marketing, Communications, Business, or related field - 2–5 years of experience in community management, social media, or digital marketing - Excellent written and verbal communication skills - Strong interpersonal and relationship-building abilities - Experience managing social media platforms and community tools - Basic understanding of analytics tools and engagement metrics - Ability to multitask and work in a fast-paced environment
Preferred Qualifications
- Experience managing healthcare/startup/consumer brand communities (customize as needed) - Experience with CRM or community management platforms - Event planning experience
Key Competencies
- Empathy & Active Listening - Conflict Resolution - Creativity & Initiative - Data-driven mindset - Collaboration & Stakeholder Management
What We Offer
- Opportunity to shape and grow a thriving brand community - Collaborative and innovative work environment - Learning and growth opportunities - Competitive compensation
Requirements
Benefits
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