About the role
To provide an efficient support service delivery to customers on the corporate banking platforms.
Requirements
Key responsibilities
- Monitor daily initiated payments continuously to ensure that all transactions are accurately settled or reversed in a timely manner, minimizing operational risks. - Support the onboarding and management of customers on the Primusplus platform, ensuring seamless setup and user experience. - Contribute to the creation and improvement of customer training programs, onboarding materials, and user guides to enhance platform adoption and usage. - Ensure all activities comply with the Bank’s service standards and Service Level Agreements (SLAs) to maintain high-quality service delivery. - Assist in the preparation and analysis of relevant reports to support decision-making and operational efficiency. - Reconciliation of the various GLs managed by the team - Call over accurately of processed transactions / customer mandates as applicable. - Perform all assigned tasks diligently and proactively, as directed by the Team Lead, Corporate Digital Payment Support. - Collaborate closely with solution providers and IT teams to identify, troubleshoot, and resolve secondary technical issues promptly. - Evaluate the current functionalities and capabilities of existing internet solutions, assist in defining requirements and building a strong business case for upgrading the Primusplus platform.
Skills/Competencies
- Comprehensive knowledge of both local and international banking operations. - Strong understanding of the Bank’s policies, regulatory requirements, and internal controls. - Well-versed in industry best practices, emerging trends, and innovations within the banking sector. - Expertise in channel optimization to enhance customer reach and operational efficiency. - Outstanding customer service skills with a proven ability to address client needs effectively. - Excellent relationship management skills, fostering strong partnerships with clients and stakeholders.
Generic Skills:
- Creative thinking and innovation to drive continuous improvement.
- Ability to identify opportunities and take initiative. - Sharp analytical skills to assess data and make informed decisions. - Effective problem-solving abilities to address challenges proactively. - Excellent interpersonal skills, enabling collaboration and teamwork across diverse groups. - Good knowledge of payment industry regulations - In-depth knowledge of electronic banking platforms and the underlying technologies that support them. - Extensive product knowledge across the Bank’s offerings to provide informed solutions. - Familiarity with project and product management principles to drive successful delivery and implementation - Strong verbal and written communication skills, capable of articulating complex ideas clearly and professionally. - MS Suite basic knowledge
Qualification
- First degree in any Discipline with a minimum of Second-Class honors.
- Relevant Masters’ degree will be an advantage
Professional Membership
A recognized professional certification will be an added advantage
Experience
Minimum of 2 years relevant experience.
Text as published by Access Bank PLC. We don't edit postings; apply and ask questions on the employer's site.