About the role
To supervise and ensure all quality assurance metrics are implemented and reviews conducted, then reported.
Requirements
Key Responsibilities
- Responsible for ensuring that existing internal controls and risk management practices in the group are strictly adhered to.
- Responsible for keeping the Group Head abreast of all occurrences in the Group through a quality and robust Quality Assurance report. - Coordinate Group meetings and training. - Drive process improvement initiatives to enhance customer experience and operational efficiency. - Ensure GL reconciliation checks are accurate and escalate exceptions. - Supervise periodic spot checks and process audits across key E-business Operations functions. - Mentor and train QA team members on process knowledge, audit expectations, and documentation standards. - Assign and monitor review tasks based on team capacity and priorities. - Monitor adherence to regulatory and internal SLA timelines (e.g., CBN SLA for reversals). - Support internal/external audit reviews and respond to QA-related queries.
Skills/Competencies
- Ability to lead a team and make sound judgments based on evidence and QA findings. - Familiarity with core banking systems (e.g., Flexcube), switching platforms, and digital banking interfaces. - Understanding of governing principles and rules of E-business operations. - Ability to spot errors, inconsistencies, or deviations in data or processes. - Use of MS office Excel, SQL, or BI tools to investigate and report findings to stakeholders effectively. - Good verbal and written skills. - Working closely with operations, compliance, IT, or other relevant teams. - Handling discrepancies or quality concerns tactfully.
Qualification
- First degree in any Discipline with a minimum of Second-Class honors.
- Relevant Masters’ degree will be an advantage
Professional Membership
A recognized professional certification will be an added advantage
Minimum Experience
Minimum of 6 years relevant experience.
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