About the role
AYANA Komodo is looking for a reliable and detail-oriented Reservation Supervisor to lead the Reservation team. This role is responsible for overseeing daily operations, ensuring reservation accuracy, maintaining high-quality guest communication, and supporting revenue goals through effective selling and system management.
Responsibilities
- Supervise and support the Reservation team to meet service and performance standards. - Ensure accurate data entry and updates in PMS (Opera), including room allotments, rate codes, and special packages. - Monitor guest inquiries, upselling opportunities, and communication quality across phone, email, and internal systems. - Manage system tools Opera, track issues, and prepare related reports and audits. - Support the department with team training, scheduling, guest complaint handling, and service recovery procedures.
Requirements
- Diploma in Hospitality or related field; degree is a plus. - Proven experience in a Front Office or Reservations role; supervisory experience is highly desirable. - Strong communication skills in English (spoken and written). - Proficient in Opera PMS and basic hotel software; Microsoft Office skills required. - Organized, team-oriented, service-driven, and confident in handling guest needs and system operations.
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