About the role
We are seeking an experienced and customer-focused Mechanical Service Writer to join our team. In this role, you'll serve as the bridge between customers and technicians, helping diagnose customer concerns, prepare accurate repair estimates, and ensure a smooth repair experience from check-in to vehicle delivery.
Key Responsibilities:
- Greet customers, listen to vehicle concerns, and accurately document repair and maintenance needs. - Prepare detailed repair estimates including labor, parts, and additional services. - Communicate recommended repairs, maintenance services, and associated costs clearly and professionally. - Coordinate with technicians to verify repair needs, prioritize workflow, and update estimates as needed. - Monitor repair progress and proactively communicate status updates to customers. - Schedule appointments and manage daily service workflow to maximize shop efficiency. - Review completed repairs with customers and explain services performed. - Process repair orders, invoices, and payments accurately. - Maintain detailed customer and vehicle records within the shop management system. - Deliver exceptional customer service while building long-term customer relationships.
Requirements
- Proven experience (2+ years preferred) as a Service Writer, Service Advisor, or similar automotive customer service role. - Strong knowledge of automotive maintenance, diagnostics, and repair processes. - Familiarity with shop management and estimating software. - Excellent communication and customer service skills. - Ability to explain technical information in a clear and easy-to-understand manner. - Ability to multitask and manage multiple repair orders simultaneously. - Strong attention to detail and organizational skills. - Positive attitude, professional appearance, and strong work ethic. - ASE certification or automotive technical background is a plus. - High school diploma or equivalent; additional automotive training preferred. - Valid driver's license with a clean driving record.
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