About the role
Who are we?
Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.
Service Centre Manager:
Working within our busy Operations Team, the role is responsible for the daily running of the Haydock Service Centre, ensuring SLAs and KPIs are met on a daily basis to deliver an effective service to our Customers within the Region.
This role will be based from our Haydock site, working Monday to Friday, days only. 40 hours a week between 7am - 5pm.
Responsibilities of Service Centre Manager:
- Ensuring effective and efficient delivery of all Operational Activities, including Point of Use Water Machines and Bottled Water Machines to our customers - Managing a team of people including Water Delivery Drivers, Technicians and Stock and Inventory Controllers - Ensuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely manner - Ensuring all vehicles are compliant, working in close partnership with Fleet - Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training - Ensure that stock levels are maintained within the Service Centre - Ensure the team are using the ERP system correctly - Meet the Service Centres objectives in relation to Health & Safety, Productivity, Compliance and People Development - Support the recruitment processes - Ability to support driver routing, working alongside the Supervisor
Requirements
Essential:
- Strong communication skills with the ability to inspire, motivate and manage a team - Decisive and effective decision making, problem resolving and time management - Demonstrate high levels of resilience, self-motivated and flexible - Proven record of managing a fast-paced Operation - Full driving licence - Able to complete daily reporting
Desirable:
- National CPC - Valid FLT Licence - Knowledge of using a CRM system
Benefits
- 23 days' holiday + Bank Holidays - Company Pension scheme - Company Sick Pay (after qualifying period) - Cycle to Work scheme available - Employee rewards and discounts - Option to join Health Care Cash Plan - 24/7 365-day access to Employee Assistance Programme through Health Assured - Access to on-going learning and development with our online learning platform - Opportunity for career progression - Onsite parking
Text as published by Culligan UK limited. We don't edit postings; apply and ask questions on the employer's site.