About the role
Our client is a leading supply chain company expanding rapidly in Malaysia.
Job responsibilities: - Serve as the primary point of contact for customers regarding sea freight inquiries, bookings, and shipment updates. - Coordinate and manage sea freight shipments, ensuring timely and accurate documentation, including bills of lading, invoices, and customs paperwork. - Monitor shipment progress and proactively communicate with customers about any delays, issues, or changes in schedules. - Liaise with shipping lines, freight forwarders, and other stakeholders to ensure smooth operations and resolve any logistical challenges. - Provide exceptional customer service by addressing customer concerns, resolving complaints, and offering tailored solutions to meet their needs. - Maintain accurate records of customer interactions, shipment details, and service requests in the company’s CRM system. - Collaborate with internal teams, including sales, operations, and finance, to ensure seamless service delivery and customer satisfaction. - Stay updated on industry trends, regulations, and best practices related to sea freight and logistics. - Assist in preparing reports and performance metrics to evaluate service quality and identify areas for improvement.
Job requirements: - Bachelor’s degree in logistics, supply chain management, business administration, or a related field (or equivalent work experience). - Proven experience in customer service, preferably within the sea freight or logistics industry. - Strong knowledge of sea freight operations, shipping documentation, and international trade regulations.
Text as published by Fuku. We don't edit postings; apply and ask questions on the employer's site.