About the role
A Client Services Manager manages and leads a team of virtual assistants, with the primary role of ensuring congruence between the virtual assistant’s performance and the clients’ expectations.
TASKS:
- Managing the day-to-day planning, operations, and problem-solving of a team of Medical Client-VA pairs to meet with required targets set by clients as a Client Services Manager - Partnering with clients in creating task lists for productivity and profitability of their businesses and Client-VA pairs - Working with clients to help grow their businesses with the help of all services offered by Global Medical as Client Services Manager - Medical Client-VA management - Managing the clients and their needs with Global Medical’s services (Mitigating concerns, anticipating growth, identifying patterns, handling situations, high-level escalations, negotiations, etc.)
Requirements
QUALIFICATIONS:
- A Degree in a medical or healthcare-related field is preferred - Preferably with three years of Healthcare/Medical Management/ Remote Management experience (Familiar with Operational Processes) - Highly proficient in the English Language (Both written and oral) - Can perform under pressure and work alongside high-level professionals in a team environment - Self-starter and highly-motivated Is focused, organized, and has a growth mindset - At least one year of Training and Development experience (preferred but not required) - Ability to think outside the box: can understand requirements and create solutions if necessary - Must be efficient with MS Office applications and Google Suite - Open to working night shifts
MINIMUM SYSTEM REQUIREMENTS:
- PRIMARY SYSTEM
- Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 2000 series or higher - Computer Memory/RAM: 8.00 GB - Computer Operating System: At least Windows 11 64-bit or macOS Sonoma (14) - Headset: Any USB-type headset with noise-cancelling feature - Camera: Capable of a clear and crisp video output
- BACK-UP SYSTEM
- OPTION 1 (BACKUP SYSTEM):
- Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 2000 series or higher - Computer Memory/RAM: 8.00 GB - Computer Operating System: at least Windows 11 64-bit or macOS Sonoma (14) - Headset: Any USB-type headset with noise-cancelling feature (Optional)
- OPTION 2 (POWER SUPPLY - UPS):
- Must be capable of powering your work station for at least 3 hours - Typically a device with 240Wh or higher will be sufficient - Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
- PRIMARY INTERNET CONNECTION
- DSL / Fiber Connection - Minimum of 100mb/s contracted
- BACK-UP INTERNET CONNECTION
- Minimum of 20mb/s (Cell)
RECOMMENDED SYSTEM REQUIREMENTS
- PRIMARY SYSTEM
- Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 3000 series or higher - Computer Memory/RAM: 16.00 GB - Computer Operating System: At least Windows 11 64-bit or macOS Tahoe - Headset: Any USB-type headset with noise-cancelling feature - Camera: Capable of a clear and crisp video output
- BACK-UP SYSTEM
- OPTION 1 (BACKUP SYSTEM):
- Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 3000 series or higher - Computer Memory/RAM: 16.00 GB - Computer Operating System: At least Windows 11 64-bit or macOS Tahoe - Headset: Any USB-type headset with noise-cancelling feature - Camera: Capable of a clear and crisp video output
- OPTION 2 (POWER SUPPLY - UPS):
- Must be capable of powering your work station for at least 3 hours - Typically a device with 240Wh or higher will be sufficient - Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
- PRIMARY INTERNET CONNECTION
- DSL / Fiber Connection - Minimum of 500mb/s contracted
- BACK-UP INTERNET CONNECTION
- Minimum of 20mb/s (Cell or wired)
Benefits
RATE AND REWARDS:
- Rate is as high as $1600 (USD) monthly - Employment Type: Independent Contractor - Free Training - Paid Time Offs - HMO Coverage - Optical Rewards - Performance-Based Increase - Permanent Work From Home
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