About the role
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Grecotel Hotels & Resorts, the leading hotel chain in Greece, is hiring a Guest Services Officer to join its team. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations.
Responsibilities
- Welcome guests upon arrival and provide information about hotel facilities, services, and local area attractions. - Assist guests with check-in and check-out processes, ensuring accuracy and efficiency. - Handle guest inquiries, requests, and complaints promptly and professionally. - Coordinate with other hotel departments to fulfill guest requests and ensure guest satisfaction. - Maintain a thorough knowledge of hotel services and promotions to effectively assist guests. - Contribute to a positive team environment by working collaboratively with colleagues and other departments.
Requirements
- Prior experience in a guest-facing role within the hospitality industry is preferred. - Excellent communication and interpersonal skills. - Strong customer service orientation with a friendly and welcoming attitude. - Ability to multitask and prioritize tasks in a fast-paced environment. - Attention to detail and problem-solving skills. - Fluency in English is required; additional languages, especially German or French, are a plus.
Benefits
- Competitive salary package and additional benefits - Career development within Greece's leading hospitality group - Opportunities for internal mobility and long-term career growth - Accommodation (if necessary) and full board - Transportation support and/or travel expenses - Access to training and educational programs - A dynamic and supportive working environment - Employee discounts across Grecotel hotels and selected partner businesses - A people-focused culture built on teamwork, respect and excellence
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