About the role
Outsourcing Advantage is seeking a reliable E‑Commerce Specialist to join our team in a fast‑paced, on‑site environment. This role combines customer service with hands‑on ecommerce marketplace management and is ideal for someone organized, detail‑oriented, and comfortable handling customer communication.
Responsibilities
Customer Service
- Manage all incoming messages on Amazon, eBay, Walmart, Shopify, and email - Answer and handle phone calls during business hours (9 AM – 5 PM EST) - Ensure all customer messages are answered within the same business day - Handle returns, refunds, and disputes professionally across all platforms, Disputes (A-to-Z) claims, open and manage cases on amazon seller central.
Marketplace Management
- Take ownership of one specialized platform (Walmart, eBay, or Shopify) and build deep expertise
- Create and maintain product listings with accurate titles, descriptions, and images - Monitor listing health and resolving any issues promptly
Requirements
- Proven experience in a customer service and e-commerce role. - Fluent English speaker with a clear, professional accent — comfortable communicating with American customers at a level of C1 Advanced. - Available and responsive Monday–Friday, 9:00 AM – 5:00 PM EST - Proficiency working with e-commerce platforms (e.g., Shopify, Amazon Seller Central, eBay, or Walmart Seller Center) and order management systems prefered. - Proficiency with Seller-Cloud or similar multi-channel management tools preferred. - Tech savvy and a fast learner. - Committed to providing excellent customer experiences.
Benefits
- Competitive salary. - Opportunity to work on diverse and exciting projects. - Supportive and collaborative work environment. - Weekly payments. - Weekly Incentives based on performance - Weekends off. - Hiring Bonus - Growth Opportunities - Referral Bonus - National holidays pay double the hourly rate - US Holidays Off when applicable - Best work environment in Santiago - Morning shift available. - Back-office positions
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