About the role
Position: Customer Service Representative
The Customer Service Representative is responsible for providing timely, professional, and high-quality support to customers through phone, email, chat, or other communication channels. This role focuses on resolving inquiries, addressing concerns, and ensuring a positive customer experience while adhering to company policies and service standards.
Key Responsibilities:
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Handle inbound and/or outbound customer interactions in a professional and courteous manner
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Resolve customer inquiries, complaints, and issues efficiently
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Provide accurate information regarding products, services, and policies
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Document interactions and update customer records in the system
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Follow communication scripts and quality guidelines when applicable
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Meet performance metrics related to quality, productivity, and attendance
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Collaborate with team members and supervisors to improve customer satisfaction
Requirements:
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High school diploma or equivalent (college studies are a plus)
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Strong communication skills (verbal and written)
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Customer-focused attitude with problem-solving skills
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Ability to work independently (especially for WFH roles)
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Basic computer skills and ability to navigate multiple systems
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Prior customer service or call center experience is a plus
Work Setup:
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Position available as Onsite or Work From Home, depending on operational needs
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Schedule and training details will be provided during the interview process
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