About the role
We're Hiring | Customer Account Manager
We're looking for a commercially minded Customer Account Manager who knows how to build strong client relationships, keep customers happy and identify opportunities to grow existing accounts.
This is a hands-on role where you'll take ownership of a portfolio of existing customers, acting as their main commercial point of contact and making sure nothing falls through the cracks.
What you'll be doing:
- Managing and developing relationships with an existing portfolio of customers. - Handling quotations, pricing, contract changes and renewals. - Driving customer retention and identifying opportunities for account growth. - Leading regular customer reviews and following up on agreed actions. - Staying close to customer needs, identifying potential risks and addressing concerns early. - Working alongside technical and service delivery teams to ensure customers receive the right support. - Identifying additional services and opportunities within existing accounts.
Requirements
- Experience in account management, customer success or a similar commercial role. - Confidence handling pricing, quotations and renewal conversations. - Strong communication and relationship-building skills. - Excellent organisation and the ability to manage multiple customer accounts. - A proactive approach and a genuine sense of ownership. - Comfortable working alongside technical teams in an IT services environmen
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