About the role
Job Description
Onsite Delivery & Governance
- Act as single point of contact for onsite operations. - Drive governance cadence: status reviews, KPI tracking, risk & issue management. - Coordinate with offshore teams for escalation resolution and delivery alignment.
Associate Engagement
- Drive onboarding, engagement, and retention initiatives for onsite associates.
Talent Acquisition & Labor Leasing
- Build Québec talent pipeline (Longueuil / Montréal region). - Fulfill leased labor requirements efficiently. - Support candidate positioning and onboarding readiness. - Coordinate with North America HR & Talent acquisition team for staffing and people management
Business Growth
- Identify scope expansion and new work opportunities. - Support proposal development (scope, staffing, delivery model).
Utilization, Cost & Revenue
- Manage utilization, capacity planning, and forecasting. - Track cost and revenue vs plan and drive corrective actions.
Escalations & Compliance
- Manage delivery escalations across onsite and offshore teams. - Ensure adherence to customer processes and compliance requirements.
Required Qualifications
- Bachelor’s degree (Engineering / Business / related field). - 10+ years in project management/delivery operations / onsite coordination. - Experience managing onsite-offshore delivery models. - Strong understanding of utilization, cost, and revenue management. - Bilingual proficiency in French & English (mandatory).
Preferred Qualifications
- PMP / Agile certification. - Knowledge in handling managed resources at the customer site. - Aerospace or engineering services experience. - Strong customer-facing stakeholder management.
Key Competencies
- Strong communication and stakeholder management. - Problem-solving and escalation handling. - Data-driven decision making (Excel / Power BI). - High ownership and execution focus.
Success Metrics
- Improved escalation resolution and governance effectiveness. - Efficient talent fulfillment for leasing requirements. - Optimized utilization and financial predictability. - Increased identification and conversion of growth opportunities.
Language Requirement (Québec Compliance)
French is required for local workforce and stakeholder communication (written and spoken); English is required for coordination with global/offshore teams.
PR/Citizenship in Canada is mandatory.
Skills Required
Stakeholder Management, Problem Solving, Talent Acquisition, Decision Making, Aerospace, Project Management, Escalation Resolution, Communication
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