About the role
Job Description for Program Manager:
- Customer relationship management by strategic account planning, business development, and customer satisfaction. - In collaboration with sales and delivery teams, identify business opportunities by interacting with existing and new customers at various levels, contributing to business growth. - Responsible for achieving revenue targets per budget and business ask. - Map current/new customers to various business groups for account mining - Regular follow-up with customers on the new opportunities - Work on proactive business proposals along with delivery and sales - Preparing business case for new projects, presenting viable proposals for approval - Pursue with customers for approval of business proposals till PO is issued - Work with Talent acquisition and delivery teams for timely resource fulfillment and support onboarding of new hires - Interfacing with the global delivery teams to ensure quality and timely program execution. - In-person meetings with customers regularly and develop professional and personal relationships. Conduct and/or attend periodic cadence meetings (daily/weekly/monthly) with customers for technical and business discussions. - Reviewing any customer escalations and coordinating with offshore for quicker resolution - Provide key inputs to delivery and sales heads in preparation of customer satisfaction improvement plans, customer visits, delivery heads visits, etc. - Responsible for overall Project status and communications with customer managers as a Single Point of Contact - Project scoping and helping customers in drafting SoWs/proposals. - Cover Delivery visit meetings and compile and follow up actions till closure.
Position Requirements:
- Bachelor’s / master’s degree in mechanical / Aeronautical engineering. An MBA degree is an added advantage. - Thorough understanding of project/program management techniques and methods with PMP or CSM certification - 15 plus years experience in project or program management of multidisciplinary projects in aircraft structures working with major Aircraft OEMs or Tier-1s or Engineering Services providers. - Position is based in Toronto Canada, and needs to travel to other locations like Calgary, Victoria etc.. for meetings with customers on a need basis. - Excellent problem-solving ability and verbal and written communication and presentation skills. - Experience developing and maintaining relationships and partnerships with customers, stakeholders, and peers with experience managing large teams / complex programs - This job requires travels to customer sites
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