About the role
At SpeakIt, we are looking for German-speaking professionals to join our team as Travel Representatives for a leading flight booking platform serving the DACH region (Germany, Austria, Switzerland).
If you are passionate about travel, enjoy helping customers, and thrive in a fast-paced environment, this is your opportunity to grow your career in the airline and tourism industry.
Responsibilities
- Handle high-volume inbound calls and emails related to flight bookings - Assist customers with reservations, modifications, cancellations, and refunds - Provide full customer journey support (pre-sale and post-sale) - Promote and sell travel add-ons such as insurance, baggage, and parking - Deliver high-quality service while managing customer inquiries and complaints professionally - Maintain accurate records using CRM systems - Collaborate with team members to ensure smooth operations and customer satisfaction
Requirements
- Fluency in German (C1–C2 level, written and spoken) - Good command of English (B2 level) - Minimum 1 year of customer-facing experience - Previous call center experience is required - Tech-savvy with good knowledge of CRM systems - GDS knowledge (Amadeus/Sabre) will be considered an advantage - Strong communication and problem-solving skills - Ability to multitask and work under pressure - Team-oriented mindset with a resilient and solution-driven approach
Benefits
- Monthly gross salary: 1,550€ - Indefinite contract - 100€ monthly UP Card - Private life and health insurance - Transportation card (provided after the first month) - 5-week paid on-site training - Opportunity to work in a dynamic and international environment
Only CVs in English will be reviewed.
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