About the role
Are you passionate about helping people and creating exceptional customer experiences? Are you a fluent Japanese speaker with excellent communication skills?
We are looking for Japanese-speaking Customer Service Representatives to join a leading global platform connecting buyers and sellers. Be part of a dynamic, international team in Lisbon that values empathy, problem-solving, and collaboration.
Responsibilities:
- Support customers via phone, email, chat, and social media - Mediate disputes between buyers and sellers, ensuring fair and efficient resolutions - Provide clear and accurate information about products, services, and procedures - Handle customer queries with patience, professionalism, and empathy - Collaborate with other departments (Sales, Experts, etc.) to improve the overall Customer Experience - Identify opportunities for service improvement through customer feedback
Requirements
- Native or C1 level of Japanese - Advanced level of English - Excellent communication and problem-solving skills - Strong analytical and critical-thinking abilities - Previous experience in customer service, hospitality, tourism, or retail is a plus - Ability to multitask and switch between various communication channels - Team-player mindset and flexibility to work on weekends or public holidays - Availability to work 40 hours per week and commute to the Lisbon office at least 2 days per week
Benefits
- Permanent Contract (with a 6-month Probation Period). - A competitive Annual Gross Base Salary of 18.000€-23.000€ depending on your level, competencies, and overall experience. - Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network. - A Work From Home Allowance to help with your monthly household bills. - Commuting between your home and our office is covered by the company. - Amazing Office right in the centre of Lisbon.
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