About the role
Are you a fluent Danish speaker looking for an exciting opportunity in Cyprus? We are looking for Danish speakers to join our Customer Support Team and provide high-quality assistance to customers of a leading international digital services company!
Responsibilities
- Provide specialized customer support to Danish-speaking customers via phone, email, and chat - Resolve customer inquiries at first contact whenever possible - Answer customer questions in a courteous, friendly, and professional manner - Assist customers with digital services, platforms, applications, and websites - Troubleshoot technical issues and find effective solutions - Handle customer requests and complaints while ensuring a positive customer experience - Escalate complex cases to the appropriate internal team or external partner when necessary - Meet customer service quality, compliance, and productivity targets - Build positive relationships with customers and provide a high level of customer satisfactio
Requirements
- Native or proficient Danish speaker (C2 level)
- B2-level English - Strong communication skills and excellent phone communication - Excellent listening and writing skills - Analytical and problem-solving skills - Customer-oriented mindset and willingness to learn - EU citizenship or a valid work permit for Cyprus - Willingness to relocate to Cyprus
Benefits
- Competitive compensation package - Performance bonuses - Paid professional training - Relocation and accommodation support - International and multicultural working environment - Career growth and development opportunities
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