About the role
Do you speak Portuguese fluently?
Work for the world’s largest multinational technology company that specializes in consumers electronics, software and online services! Join a dynamic & multicultural team and let your new journey begin in Athens!
Benefit from a unique opportunity to become customer representative for one of the biggest American tech companies and kick-start your career!
Don't wait any longer, apply now!!
Requirements
The must have, in order to be our Portuguese speaker Customer Support Specialist are:
- Native-level or near-native level in Portuguese language, along with good English skills - Tech savvy, curious and problem-solving acumen - Familiar with iOS and/or MacOS, or comparable technology, is preferred - Able to identify technical issues and suggest immediate solutions to clients - Provide systematic assistance to customers in a communicative manner - High School Diploma holder - Flexible to work night shifts/ weekend shifts (if applicable) - Active listeners - Prior customer support experience would be an advantage
Responsibilities
What you will need to do:
- Act as the first point of contact for all the Portuguese -speaking customers - Identify and assess customers’ needs to achieve satisfaction - Provide software troubleshooting for mobile devices (mobile phones, tablets & more) - Assist customers to manage/secure their account & passwords - Resolve customers’ online store post-sales requests - Deliver high quality support - Manage large amounts of incoming calls & emails - Build sustainable relationships and trust with customer accounts - Handle customer complaints, provide appropriate solutions
Benefits
As a Portuguese Customer Support Specialist, you will receive:
- Excellent salary - 14 salaries - Performance-based bonus - Public and private health insurance - First-class ongoing training and development - Office location: Athens, Greece - Career development opportunities - Relocation package in case you reside outside of Greece - Multicultural and modern working environment - Employee relations team to assist you with integrating the Greek lifestyle & culture
Only CVs in English will be reviewed.
Text as published by speakit. We don't edit postings; apply and ask questions on the employer's site.