About the role
Are you a Dutch speaker with a passion for technology and customer care? Become a Customer Success Advisor for one of the world’s most innovative tech companies!
This role focuses on after-sales support and customer experience. You’ll help clients solve technical issues, guide them through their digital journey, and ensure their satisfaction long after purchase.
Key Responsibilities
- Provide top-level after-sales support to Dutch-speaking customers via phone, chat, and email. - Assist with troubleshooting, software navigation, and security settings. - Handle Apple ID, password recovery, and account management requests. - Advise customers on optimizing their devices and services. - Ensure a high-quality customer journey by resolving issues efficiently. - Collaborate with technical teams when needed to ensure case resolution.
Requirements
- Native or near-native Dutch speaker with fluent English (B2+). - Customer support or tech support experience is preferred. - Strong problem-solving skills and a genuine interest in technology. - Ability to multitask and manage time effectively. - Flexible with schedules (shifts may include evenings/weekends).
Benefits
- Competitive salary package (14 salaries/year). - Performance-based bonuses & relocation support if moving to Greece. - Ongoing training and certification opportunities. - Remote work from anywhere in Greece with provided equipment. - Multicultural team & international career exposure. - Free Greek language classes and career growth programs.
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