About the role
Support customers throughout their online order journey, handling inquiries related to deliveries, payments, returns, and account issues while ensuring a high level of service and data security.
Key Responsibilities
- Manage customer interactions via phone, email, and chat - Handle orders, refunds, shipping issues, and payment queries - Liaise with internal teams, couriers, and partners - Resolve complex cases and escalate when needed - Maintain high customer satisfaction and meet KPIs
Requirements
- Fluent German + strong English (C1) - Strong communication and problem-solving skills - Detail-oriented and able to work under pressure - Team player with a proactive mindset - Flexibility for shift work
Working Hours
- 40h/week, rotational shifts - Monday–Sunday, 07:00–24:00
Benefits
- Without accommodation: ~€1,523 - With accommodation: ~€1,200 + housing - Meal allowance (€7/day) - Performance bonus up to €150 - Health insurance from day one - Paid holidays + bonuses
Training
- 15–20 days (Mon–Fri, 09:00–18:00, in English)
Contract
- Fixed-term (~12 months), with potential to become permanent
Text as published by speakit. We don't edit postings; apply and ask questions on the employer's site.