About the role
We are currently looking for German-speaking Customer Support Specialists to join an international customer service project supporting customers in the German-speaking market.
In this role, you will assist customers with a wide range of service, billing and technical inquiries, provide professional solutions to their questions and complaints, and ensure a positive customer experience throughout every interaction.
The position also includes a sales and cross-selling element, giving you the opportunity to identify relevant products or services based on each customer's needs.
This is a great opportunity for someone who enjoys communicating with customers, solving problems and working in a dynamic, international environment.
Responsibilities
- Provide professional customer support in German, assisting customers with their questions and requests - Handle technical, billing and service-related inquiries and provide appropriate solutions - Manage customer complaints professionally and ensure timely resolution - Troubleshoot customer issues and escalate cases when required - Accurately record and document all customer interactions - Collect all necessary information to support effective case resolution - Identify and communicate relevant sales and cross-selling opportunities during customer interactions - Maintain up-to-date knowledge of products, services and processes - Follow established quality standards, internal procedures and customer service guidelines - Ensure compliance with GDPR, consumer safety requirements and internal policies - Escalate product safety or regulatory concerns through the appropriate channels - Identify recurring customer issues and share feedback to support continuous improvement - Represent the brand professionally and contribute to a high-quality customer experience
Requirements
- C1 level of German – both written and spoken - B1 level of English - High School Diploma - Previous customer service or sales experience is preferred but not required - Strong communication and interpersonal skills - Customer-oriented mindset with a professional and positive attitude - Ability to handle complaints calmly and effectively - Strong problem-solving and troubleshooting skills - Comfortable identifying sales and cross-selling opportunities - Good organizational skills and attention to detail - Ability to follow structured processes and quality standards - Willingness to learn and develop within a dynamic customer service environment
Working Hours
- Full-time position - Working schedule based on business requirements - Candidates should be flexible regarding working hours and potential schedule adjustments
Training
- Comprehensive paid training will be provided before taking over customer interactions independently - Training will prepare you for customer service, technical and billing inquiries, complaint handling, products and processes - Candidates will also receive guidance on sales and cross-selling techniques - Further details regarding the exact training schedule will be provided during the recruitment process
Benefits
- €1,280 gross monthly salary - Performance bonus of up to 10% of gross salary after 3 months, based on KPI performance - Sales bonus with no monthly limit, averaging approximately €200 per month - €2,000 signing bonus, paid in 6 installments (€300 x 5 + €500)
- First installment paid at the end of training
- €80–€100 monthly meal allowance, depending on the number of days worked during the month - Health insurance through Generali - Multisport and/or Coolfit card - Access to a learning and development platform - Opportunity to develop your customer service and sales skills in an international environment
Why Join Us?
- Work in an international, customer-focused environment - Use your German language skills on a daily basis - Combine customer service, problem-solving and sales in one role - Benefit from a competitive bonus structure with additional earning potential - Receive structured training and ongoing learning opportunities - Develop your professional experience in customer service and sales - Join a supportive environment where communication, problem-solving and customer satisfaction are highly valued
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