About the role
We are looking for fluent German speakers to build and join the German department of a new platform for online payments.
If you are tech-oriented, communicative and ready to join an innovative team, read below!
Responsibilities:
- Support customers via chat, e-mail, and some calls - Track and follow cases to ensure they closed in an efficient and timely manner - Maintain high customer satisfaction - Provide and maintain strong, professional relationships with all partners - Work towards reaching targets as set out by the client statement of work as well as internal targets
Requirements
- Fluent in German (minimum level C1-C2, oral and written) - Good command of English (minimum level B2, oral and written) - Excellent communication skills and good troubleshooting and problem-solving skills - Experience in customer success or customer care roles will be considered an asset - Basic technical skills - Ability to work from the office (Athens) - EU Passport
Benefits
- Competitive monthly salary (14 salaries per year) - Health package - Mobile plan and special discounts on internet, mobile, landline connection - Paid training and development opportunities - Multicultural and modern working environment - Equipment provided - Special events as well as community & social responsibility initiatives - State-of-the-art premises, providing a great working environment with relaxing break areas
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